You. Only Better.
Client: Change of Scandinavia
Change is an international lingerie manufacturer with around 150 shops in 11 countries. Change approached us in 2009 as they wanted to construct the company’s first online shop, and at the same time convert their many customers to members of a new member’s club. Both tasks were completed successfully within a few years.
We designed and developed a web-shop with several different language versions which was fully integrated with the company’s ERP system (Microsoft Dynamics NAV), and a CRM system linked to a loyalty programme. The technical solution meant that all data comes from the ERP system, and orders and invoicing can be handled via the existing workflow.
Among the shop’s functions are an ability to filter products according to personal size and style preferences; an RMA system to handle returns; the sale of gift cards; a size guide; and a global distributor list.